United Breaks Guitars: The interview from JD Lasica on Vimeo. Musician Dave Carroll’s advice to companies: Respect your customers Asmart company these days understands that everybody has a voice. So the best way to avoid a public relations nightmare is to give great customer service right out of the gate. “It’s a bad day when […]
JD Lasica
dotSUB: Spread your message into other languages
One of my favorite Web 2.0 collaborate production sites of all time is dotSUB — tagline: “Any video. Any language.” I’ve been bumping into Michael Smolens, CEO and founder of the innovative startup, for the past couple of years at video and social media conferences on both coasts. dotSUB is a Web-based tool that enables […]
The story of Intelpedia: A model corporate wiki
The home page of Intelpedia, Intel’s corporate wiki. Other companies should take a page from Intel’s collaborative workspace Wikis are the poor cousins of social media. Seldom loved, often feared, always unsexy, a wiki is simply a collaborative website that can be directly edited by anyone with access to it. At its heart, a […]
Everything you need to know about SEO
From time to time, Socialmedia.biz will post guest entries from our friends at SEOmoz, the top site on the Web to help sites achieve better search engine rankings. Here’s the first. Guest post by Danny Dover SEOmoz Iam proud to announce the new and improved Beginner’s Guide to SEO (search engine optimization). This free tutorial […]
Highlights of Personal Democracy Forum 2010
I’m back from a week in New York, where I co-presented a Mobilize Your Cause Bootcamp, spoke on a panel at Personal Democracy Forum, met with clients and sat in on a number of thought-provoking sessions. Here are a few observations and juicy bits: Here’s my Flickr photo set of PdF. For whatever reason, there were significantly fewer cameras and video cameras at this event than any other conference I’ve attended in the past year.