United Breaks Guitars: The interview from JD Lasica on Vimeo. Musician Dave Carroll’s advice to companies: Respect your customers Asmart company these days understands that everybody has a voice. So the best way to avoid a public relations nightmare is to give great customer service right out of the gate. “It’s a bad day when […]
Archives for July 2010
Change the world with social networking
At Personal Democracy Forum last month I got a chance to sit down for a few minutes with Deanna Zandt, who spoke on the main stage minutes beforehand. Her new book, Share This! How You Will Change the World with Social Networking, just came out.
“Empathy is the building block for any kind of social change,” she says in the interview.
dotSUB: Spread your message into other languages
One of my favorite Web 2.0 collaborate production sites of all time is dotSUB — tagline: “Any video. Any language.” I’ve been bumping into Michael Smolens, CEO and founder of the innovative startup, for the past couple of years at video and social media conferences on both coasts. dotSUB is a Web-based tool that enables […]
The story of Intelpedia: A model corporate wiki
The home page of Intelpedia, Intel’s corporate wiki. Other companies should take a page from Intel’s collaborative workspace Wikis are the poor cousins of social media. Seldom loved, often feared, always unsexy, a wiki is simply a collaborative website that can be directly edited by anyone with access to it. At its heart, a […]
Why do people still download & install applications?
Socialmedia.biz’s David Spark talks about why people still download and install applications, plus what makes applications successful.